Shipping Policy:

1. Processing Time:

   • Orders are typically processed and shipped within 5 business days after receiving payment. Please allow additional time during peak seasons.

2. Shipping Methods:

   • We offer standard shipping options within domestic locations. You can choose your preferred shipping method during checkout.

3. Shipping Rates:

   • Shipping rates are calculated based on the destination, weight of the package, and chosen shipping method. Rates will be displayed during the checkout process.

4. Order Tracking:

   • Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package's progress.

5. Delivery Time:

   • Estimated delivery times vary depending on the shipping method and destination. Please refer to the estimated delivery times provided during checkout.

Returns and Refunds Policy:

1. Return Eligibility:

   • We want you to love our products! If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

2. Return Process:

   • To initiate a return, please contact our customer service team at joy@chagabeautycanada.com within the specified return period. We'll provide you with instructions on how to proceed.

3. Conditions for Returns:

   • Products must be in their original, unopened packaging and unused to be eligible for a return. We cannot accept returns for opened or used items due to hygiene and safety reasons.

4. Return Shipping:

   • Customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing insurance to ensure the safe return of your items.

5. Refunds:

   • Once we receive and inspect the returned items, we will issue a refund to the original payment method. Please allow 3 business days for the refund to be processed and reflected in your account.

6. Damaged or Defective Items:

   • If your order arrives damaged or with a manufacturing defect, please contact us immediately with photos of the damaged items. We will arrange for a replacement or refund.